My little buddy

Friday, October 22, 2010

What A Day!!!


It's been a busy day!

Got up and did errands for the upcoming weekend - some grocery shopping, a picture I needed in sepia.

Went home, finished my Halloween chocolates (the skulls to the left), made bright purple frosting, decorated my cupcakes, made a new yummy Sun-dried Tomato dip, and watched The Mentalist.

That may not seem like a lot, but to do all that in less than 4 hours, that's pretty good.

Came to work today to find a pretty yellow balloon tied to my chair. And three Certificates of Achievement on my desk for World Class Calls. Yay me! I'm the only one from my training class who has had any WCCs. Again, yay me! I may not be the fastest, I may not be the most knowledgeable, but I try to make up for it by being uber nice. If I don't know the answer, I do my best to find it or call ISG and ask them. (I've now started bringing baked goods to placate ISG for all my calls) lol. Just kidding. Sort of.

So that was a nice surprise, coming to work and finding that. They're also offering a new rotation. The shift till ends at 2AM, but it's 10 hour shifts with three consecutive days off. 10 hour shifts would be hard. But the three days off would be soooo nice. What to do, what to do?

Even though I am tired, I keep forgetting to log out of 555 code, and I had KFC for supper, it's been a really good day! I've enjoyed it all around.

Now, if only I can get to sleep at a decent hour tonight.

Wednesday, October 20, 2010

Sharing

So, I am new to this whole call center thing which means I'm not up to speed on a lot of the etiquette regarding certain things. In particular sharing a pod.

But I am pretty sure it's similar to sharing other spaces like an apartment, an office, etc...

That being said, I have a serious problem with my pod-mate. Now it's possible my pod-mate has never had to share a desk before; maybe she just doesn't know the rules of sharing a desk any more than I do.

However I'm also pretty sure some basic rules apply no matter what.

Rules like not leaving dirty dishes at the desk, not leaving a half-empty cup of coffee on the desk for three days, not leaving used tissues littering the floor, etc ... That's just gross.

Then there are the other things which I just assume are common courtesy. Like making sure the desk is straightened up at the end of your shift, making sure your headphones are disconnected and put away, making sure you are completely logged off the computer so the next person doesn't have to do it for you, making sure all your tools you've used (pens, notebooks, etc ...) are put away ... am I wrong?

I watch the other people around me and they do this at the end of their shift every day so the next person doesn't have to clean up after them. Makes sense to me.

Specially when I'm the one doing the freaking cleaning!

Every day. I do not kid. Every. Day.

So yesterday, I decided to go the passive aggressive route. I left all my tools out on the desk, my headphones out and still attached, the keyboard up on the desk, etc ... The way I find it every shift. I was hoping that if she was faced with this, she would have this revelation that perhaps she should straighten up after herself. Apparently I was hoping for too much.

I arrived at work to find more dirty dishes, her stuff all over the place, and she had helped herself to some of my tools. Ummm. What to say?

I don't want her to be angry with me, but I am getting very frustrated. I don't want to let this get to the point where I am extremely pissed off. So now I have to write a diplomatically - worded note to ask her to straighten up after herself at the end of shift.

I'm sure that's going to go well.

Monday, October 18, 2010

Stupid Camp Recruits

So much to complain about, so little time!

Where to start?

Oh, how about the family at the Dip this afternoon. Mum and I went out for a breakfast at lunchtime to the Dip. There was a family of four sitting two tables away. And the whole time before their meal arrived, the mother and father were on their Blackberrys while the kids watched. WTF? As excruciating as it must be for you, ditch the phones for a while and actually converse with your children.

Another topic .... Drama Queens. Seriously? How old are you? And you still act like an emotionally stunted teenager? Enough is enough. It's time to grow up. Please, no more pity parties either.

Then there's the old people who own computers. Oh for the love of all that is holy! Take a course or take the computer back. Full stop. That's it. There's no in-between. If you do not know how to close a window, how to turn off a computer, or know the difference between an operating system (Windows/Mac) and an internet browser (IE, Firefox, Safari) then you should not own a computer!

Another topic: people who should not run for office. Two of them are from Alaska! First of all, Sarah Palin and all the talk of her running on the presidential ballot next election. OMFG! Seriously? I'd rather see Pam Anderson or even that twit Elizabeth Hasselback as president over Sarah Palin. They're marginally smarter than Palin. And then there's Levi. Good ole Levi. Always a source of entertainment. Apparently, he feels he's qualified to run for mayor of Wasilla, Alaska. Levi - the poster child for teenage pregnancy? Give me a break.

Then there's the know-it-all. You know those people who know your job better than you do. I actually spoke to someone today who knew all about satellite, he knew how to set it, he knew better than an installer.... the only problem being he didn't have satellite. He had another platform. Dipshit.Then he kept going on about the first time it was installed, it wasn't done properly. There wasn't proper reinforcement. The customer tells me 'that big storm' ripped it right out. Then he informs me the 'big storm' he is referring to is a tornado. Umm .... I'm thinking no matter what kind of reinforcement you put in, a tornado is always going to win. Reeepeeeeaaat aaaaafteeeeer meeeee - a tornado is always going to win.

Everybody is entitled to be stupid once in a while. The aforementioned people are abusing the privilege.